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Our Product

At Event Protect, we know that no two events are the same. The world we live in becoming increasingly unpredictable and a number of eventualities may arise putting your business and fans at risk. To solve this issue and help you to mitigate the risks of event cancellation, we have developed partnerships with exclusively Lloyd’s of London A-rated insurers able to support worldwide delivery of our comprehensive package suited to cover all types of events.

This package reduces the consequences of an event cancellation to the ticket agent and supports them in fulfilment of their legal and financial obligations to the ticket holder.

The policy will provide coverage for the gross ticket sales loss arising from the cancellation, disruption or rescheduling of the event resulting from circumstances outside of your control.

Some examples for cancellation include but are not limited to:

Adverse weather conditions for indoor events checked
Adverse weather conditions for outdoor events unchecked
Industrial action or labour disputes checked
Key supplier failure checked
Mechanical failure or breakdown of key equipment checked
Any major incident deemed a health & safety risk checked
Malicious damage or burglary at the venue checked

Partnership with Axcess

Axcess is a global provider of payments processing solutions. They work with a wide range of banking partners, and this allows Axcess to provide their clients with payment solutions that are tailored to individual needs.

Ticket agents are generally seen as ‘high-risk’ by payment solution providers due to the nature of their business. The Event Protect policy provides Axcess with enhanced security as to the financial viability of the ticket agent. Because of this, Axcess have agreed to offer our clients market leading rates as well as a fast tracked application.


checked  Significantly reduce your financial liability in case of contingency or event cancellation

checked  Increase consumer confidence by displaying the Event Protect trademark on your website

checked  Merchant account rates under 1% available through our preferential partnership with Axcess

checked  Quick & easy online set up with full support

checked  Very low % fee which can either be passed on to the customer via Booking/Service fees, adding it in to the package price or adding an Event Protect Fee to the checkout process

checked  Ability to generate a new incremental revenue stream by adding an Event Protect Fee to the checkout process

checked  Premiums are collected monthly in arrears and are based on the value of bookings made

checked  Cashback available through our No Claims Discount Scheme

How it works

Apply for an account


Apply for a membership click here


Connect to the Protect Platform via API


Transactions are then underwritten in real time by a panel of insurers


Add Event Protect trademark & membership number to your website


Real life examples

Date: 06/08/2016 Location: Glasgow, UK

The Met Office issued a late night weather warning a gale force winds of up to 60mph were expected in Glasgow. A festival, an open air gig and an evening concert due to take place on the next day around the area had to subsequently be cancelled due to safety concerns despite the open air gig and concert show being sold out. The event organisers had to reschedule the events and had to refund customers who could not attend the reorganised date.
Article: click here

Date: 04/07/2016 Location: Lewes, UK

A live music festival (Lewes Live 2016) which was set to take place over the weekend has had to be cancelled at short notice due to flooding. The event organisers were unable to rearrange the event and took the decision to refund all ticket sales including booking fees.
Article: click here

Date: 14/07/2016 Location: Split, Croatia

The local Met Office in Croatia issued a weather warning forecasting winds to reach up to 74kmh. Due to the safety concerns, the event organisers took the decision to cancel the first day of the festival but continue with the second and third days as planned. Friday & three-day ticket holders were offered a partial refund.
Article: click here

Date: 23/01/2016 Location: New York, USA

After a blizzard affecting much of the USA’s east coast, the government issued a ban on travel and the suspension of some public transportation in the city. Naturally, the Broadway League had to declare all Saturday shows cancelled.
Article: click here