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Event Protect has established the industry standard in Event Cancellation Insurance for ticket agents. As well as providing global cover for primary & secondary ticket agents, we also work with platforms, venues, events & sports teams to reduce their financial liabilities in the case of an event cancellation.

Ticket agents simply connect to our platform via API which enables all transactions to be underwritten by our panel of A-rated insurers in real-time. This allows for the full value of the transaction to be insured, including processing fees or any extras if booked as a part of a package.

In case of a covered Event Cancellation, ticket holders would simply be required to complete an online claims form which allows us to process refunds directly. Event Protect deals with everything on behalf of the ticket agent including managing the claim with the Insurance Provider and paying the refunds.

Event Protect minimises the consequences of an event cancellation to our members and supports them in fulfilment of their legal and financial obligations to the ticket holder. Event Protect ensures a fast, fair and transparent refund process for all customers.

Click here to become a member.

Client feedback


We were delighted about this new scheme and we have developed a great working relationship with the team at Event Protect. It cost us nothing to implement as we simply include fee and means that all our customers are protected if the event is cancelled.

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Fan Inc

What really attracted us to adopting the Event Protect scheme was the fact that we were able to secure better terms on our merchant account as we can demonstrate that we had adequate financial protection. I also like that we’re part of a scheme that provides protection for our customers.

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Collegium Mondial Travel

As a global event travel agent, Event Protect works perfectly for us as it covers tickets, travel and accommodation packages. It was an easy set up process and really provided the level of protection we need for our customers and us. We would definitely recommend this scheme.

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Ultra Europe

Due to the size of our festival and the importance of our reputation, we have a huge financial liability to protect the customer and cannot afford for anything to go wrong. Event Protect offered us what we consider to be the perfect product for a very low rate and we will be recommending this scheme.

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Ticket Shop

It is great that there is finally an insurance scheme that works for us and our customers. It was easy to set up and is very cost effective. The Event Protect trademark now provides confidence to our customers who are buying tickets from around the world.

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Contact Us

Call us

+44 (0) 113 868 0828

Address UK

United Kingdom

107 Kirkgate, Leeds, LS1 6DP, UK

Address HR


Marohnićeva 1, 10000 Zagreb, Croatia