Our industry standard event cancellation insurance scheme protects ticket agents from the gross ticket sales loss arising from the cancelation, disruption or rescheduling of the event resulting from circumstances outside their control. We have worked with insurance providers to carefully design one comprehensive package suited to cover all types of events from indoor and outdoor music, sports, mass participation, and general events.
By displaying the Event Protect trademark on your website, your customers will know that you as the ticket seller will provide direct refunds quickly and transparently.
The Event Protect membership allows you to add a built-in fee to the checkout process, providing you with a new source of revenue.
Our membership premium is based directly on the value of bookings made each month, avoiding up-front lump sums and benefitting cash flow.
Ticket agents simply connect to our Protect Platform via API which enables all transactions to be under-written by our panel of A-rated insurers in real-time. This allows for the full value of the transaction to be insured, including processing fees or any extras if booked as part of a package.
In the case of an event cancellation, ticket holders would be asked to complete a simple form which allows us to refund them directly. This reduces any commercial or chargeback liability for the ticket agent, and no risk or any additional cost for the event organiser.
|Event Protect Standard|
|Adverse weather conditions for indoor events|
|Adverse weather conditions for outdoor events|
|Cover for transport delays|
|Key supplier failure|
|Any major incident deemed a health & safety risk|
|Mechanical failure or breakdown of key equipment|
|Malicious damage – burglary|
|National Disasters causing a state of emergency|
|Unknown works being carried out by builders or contractors at the venue which renders it or its facilities unusable|
|Cancellation or revocation of Licence or closure of event for health & safety by local authority|
|Cyber attack on Venue that causes an abandonment or cancellation|
Some examples for cancellation include, but are not limited to:
Axcess is a global provider of payments processing solutions. They work with a wide range of banking partners, and this allows Axcess to provide their clients with payment solutions that are tailored to individual needs.
Ticket agents are generally seen as ‘high-risk’ by payment solution providers due to the nature of their business. The Event Protect policy provides Axcess with enhanced security as to the financial viability of the ticket agent. Because of this, Axcess have agreed to offer our clients market leading rates as well as a fast-tracked application.